FAQ

How can an order be paid?

The operating rule used by scrubdaddy is straightforward: accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, the transaction currency is United States dollars (USD); where relevant, the store does not promise tax-free treatment and applies tax as legally required.

When is an order expected to arrive?

For transparency, scrubdaddy records that the carrier delivery estimate is 4-6 business days once shipped; at the same time, processing normally takes 1-2 business days.

What are the support channels and hours?

Under this policy at scrubdaddy, support is available at support@scrubdaddyterrace.shop and 512-656-8927; at the same time, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/New_York.

Does each shipment include tracking information?

The documented approach of scrubdaddy is as follows: shipment confirmation includes available tracking information; for completeness, the first carrier scan may take additional time to display.

Which addresses can receive an order?

For practical purposes when ordering from scrubdaddy, delivery is limited to United States addresses; as a related safeguard, all eligible U.S. orders receive free standard shipping.

Which kinds of products are in the catalog?

For transparency, scrubdaddy records that the relevant listing supplies supported size, material, care, and safety details; as a related safeguard, the catalog focuses on insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

May I return or exchange an item without giving a reason?

Customers dealing with scrubdaddy should understand that customers have 30 days from receipt to request a voluntary return or exchange; at the same time, the merchant pays approved return postage for a no-reason request or a quality issue.

What cannot be returned merely for convenience?

The customer-facing practice followed by scrubdaddy is that the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products; at the same time, customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

May I stop an order before shipment?

The operating rule used by scrubdaddy is straightforward: an unshipped order can be considered for cancellation; for completeness, once the parcel ships, return options are governed by the Refund Policy.

Where and when will refunded funds be returned?

The documented approach of scrubdaddy is as follows: a financial institution may require additional posting time; at the same time, an approved refund is issued to the original payment method within 5-10 business days.

Business Contact Record

The customer-facing practice followed by scrubdaddy is that telephone support is available through 512-656-8927; at the same time, the merchant location and standard authorized-return address is 462 Sugar Camp Rd, Salyersville, Kentucky, 41465, United States; for completeness, customer correspondence may be sent to support@scrubdaddyterrace.shop; as a related safeguard, this website is operated for customers by scrubdaddy.