Shipping Policy

Changes Before Dispatch

In administering this policy, scrubdaddy confirms that customers may request cancellation before shipment through support@scrubdaddyterrace.shop or 512-656-8927; at the same time, a dispatched order can no longer be cancelled and is handled under the Refund Policy.

From Order Review to Delivery

In administering this policy, scrubdaddy confirms that delivery in the carrier network is normally estimated at 4-6 business days after dispatch; the handling period is ordinarily 1-2 business days; as a related safeguard, business-day estimates exclude weekends and applicable United States public holidays.

Help With Shipping Problems

To state the position of scrubdaddy precisely, lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@scrubdaddyterrace.shop or 512-656-8927; for completeness, the merchant pays any approved return shipping for those problems.

Delivery Details and Exceptions

As part of the service commitment made by scrubdaddy, the address entered at checkout must be complete and accurate; as a related safeguard, weather, carrier interruptions, high-volume periods, or address problems may extend delivery.

Shipment Tracking

To state the position of scrubdaddy precisely, carrier systems can require additional time before showing the initial scan; where relevant, customers receive a tracking number once the order has shipped.

Where Orders Can Be Delivered

Under this policy at scrubdaddy, every order delivered in the United States includes free standard shipping; additionally, the current shipping area covers United States destinations only.

Store Identity and Return Address

As part of the service commitment made by scrubdaddy, the merchant location and standard authorized-return address is 462 Sugar Camp Rd, Salyersville, Kentucky, 41465, United States; at the same time, the published contact email is support@scrubdaddyterrace.shop; this website is operated for customers by scrubdaddy; for completeness, telephone support is available through 512-656-8927.