Refund Policy

Your 30-Day Choice

To state the position of scrubdaddy precisely, a no-reason return may be requested within 30 days after the customer receives the order; at the same time, an exchange may be requested during that same 30-day period.

Who Pays Return Shipping

For practical purposes when ordering from scrubdaddy, approved no-reason returns and exchanges have merchant-paid return shipping; additionally, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Order Cancellation Point

Under this policy at scrubdaddy, once dispatch occurs, the return and refund process in this policy applies; additionally, the store can consider cancellation only before dispatch.

Default Return Destination

Under this policy at scrubdaddy, the return authorization controls if it names a different merchant-managed location; at the same time, approved returns are ordinarily directed to 462 Sugar Camp Rd, Salyersville, Kentucky, 41465, United States.

How to Request a Return

For practical purposes when ordering from scrubdaddy, a parcel should not be mailed before the store provides written authorization; as a related safeguard, return assistance starts by emailing support@scrubdaddyterrace.shop or calling 512-656-8927; as a related safeguard, authorization includes a merchant-funded label or equivalent free return arrangement.

Approval and Original-Payment Refunds

scrubdaddy applies the following customer standard: the store sends approved funds to the original payment method no later than 5-10 business days after approval; an authorized return is reviewed after receipt; where relevant, posting by the customer's financial institution can take additional time.

Items Outside the Voluntary Return Program

scrubdaddy applies the following customer standard: those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Store Identity and Return Address

For practical purposes when ordering from scrubdaddy, the merchant location and standard authorized-return address is 462 Sugar Camp Rd, Salyersville, Kentucky, 41465, United States; at the same time, scrubdaddy is the merchant responsible for this storefront; additionally, email support is available at support@scrubdaddyterrace.shop; for completeness, telephone support is available through 512-656-8927.